An intelligent, always-on wellness assistant built for Herbomiraclez Ayurwellness, an authentic Ayurvedic clinic in Geelong, Victoria. The assistant helps visitors understand traditional therapies, discover their dosha, and book personalised consultations with certified practitioners any time of day.
The Challenge
Herbomiraclez Ayurwellness offers personalised Ayurvedic consultations and eight classical therapies, including Shirodhara, Janu Basti, Kati Basti and Marma. Many new visitors weren’t familiar with these treatments and didn’t know which one suited their concern, such as back pain, stress, skin issues or poor sleep. The small practitioner team was answering the same questions by phone and email, often after clinic hours, and potential patients were leaving the website before booking.
Our Approach
We started with a discovery phase alongside the practitioners, mapping the most common patient questions, every therapy’s duration and benefits, and the clinic’s four-step journey: booking, assessment, dosha analysis and a personalised plan. This became a curated knowledge base that grounds every answer. Our design team then created a calm, on-brand chat experience and embedded it into the existing WordPress website with quick-reply options.
Trained the assistant on all 8 Ayurvedic therapies, their benefits and suitable conditions.
Built a guided dosha discovery flow introducing Vata, Pitta and Kapha balance.
Connected the chat directly to consultation booking, click-to-call and email enquiries.
The Result
The assistant now acts as the clinic’s 24/7 first point of contact, guiding visitors to the right therapy and turning website traffic into booked consultations. Practitioners spend less time on repetitive enquiries and more time with patients, while every conversation reflects the clinic’s holistic, root-cause approach to healing rooted in 5,000 years of Ayurvedic wisdom.
